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Support for myself

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  • Talk to a mental health professional

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  • SANE Community Forums

    Connect with people who understand what you are going through, seek advice and surround yourself with support.

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  • Weekly online dicussion groups

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  • Monthly webinars

    Connect with people who understand what you are going through, seek advice and surround yourself with support.

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  • Guided Recovery 15-week program

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  • RecoveryClub 6-month program

    Connect with people who understand what you are going through, seek advice and surround yourself with support.

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Looking for support for family, friends and carers?

Click here

We celebrate diversity

SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

  • Aboriginal flag

    Aboriginal flag

  • Torres Strait Islander flag

    Torres Strait Islander flag

  • LGBT flag

    LGBT flag

  • Transgender flag

    Transgender flag

Learn more about us

Real stories from people like you

We’ve asked people affected by complex mental health issues to share their stories.

Browse real stories

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Learn about mental health

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  • Understanding complex mental health issues

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  • Supporting someone with complex mental health needs

    Connect with people who understand what you are going through, seek advice and surround yourself with support.

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  • Diagnosis-based information

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  • How to deal with crisis

    Connect with people who understand what you are going through, seek advice and surround yourself with support.

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  • Suicide prevention

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  • Bereavement

    Connect with people who understand what you are going through, seek advice and surround yourself with support.

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  • Mental health treatment information

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  • Mental health and physical conditions

    Connect with people who understand what you are going through, seek advice and surround yourself with support.

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  • Mental health and alcohol and other drugs

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  • Changing attitudes and reducing Stigma

    Connect with people who understand what you are going through, seek advice and surround yourself with support.

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  • Mental health and the workplace

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  • Wellbeing

    Connect with people who understand what you are going through, seek advice and surround yourself with support.

    Learn more

  • Mental health and the workplace

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  • Podcasts

    Connect with people who understand what you are going through, seek advice and surround yourself with support.

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  • SANE Blog

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Looking for support?

We offer a range of free online and telephone support services for people over 18 years of age with complex mental health needs, and their family, friends and carers. We also provide mental health support to people with intellectual disability, autism or acquired brain injury.

Montage of SANE podcasts including People Like You and Wave Length

Discover our podcasts

Listen to our podcasts for insightful conversations and real-life experiences about navigating mental health challenges.

Learn more

Recent blog posts

Visit the SANE blog

Real stories from people like you

We’ve asked people affected by complex mental health issues to share their stories.

Browse real stories

We celebrate diversity

SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

  • Aboriginal flag

    Aboriginal flag

  • Torres Strait Islander flag

    Torres Strait Islander flag

  • LGBT flag

    LGBT flag

  • Transgender flag

    Transgender flag

Learn more about us

Continue reading

Ways we can support you - Module Dev

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Ways we can support you

Have questions? Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Icon - shape of a person wearing headphones with a wrap around microphone

    Support Line

    Available Monday to Friday, 10am - 8pm (AEDT/AEST). SANE’s team of trained staff and volunteers provide free counselling, information and resources. Call 1800 187 263.
    Free Translating and Interpreting Service (TIS) 131 450.

    This email address is being protected from spambots. You need JavaScript enabled to view it.
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    Community Forums

    Available 24/7. Connect with people who understand what you are going through, seek advice and surround yourself with support. They're safe and anonymous.

    Learn more

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    RecoveryClub

    Available Monday to Friday, 12-8pm (AEDT/AEST). A 6-month online program for people wanting to navigate their mental health recovery at their own pace. Access evidence-based recovery resources and online groups to help you manage your mental health and work towards your recovery goals.

    Learn more

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    Guided Recovery

    Available Monday to Friday, 10am to 8pm (AEDT/AEST). A 15-week program for people wanting individual guidance and support with their mental health recovery. Includes 6 appointments with a dedicated counsellor or peer support worker and access to online groups.

    Learn more

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    Peer Group Chat

    Thursday and Sunday evenings. Live chat-based discussions, guided by SANE community builders. New topics each week.

    Learn more

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    Mental Health Recovery Webinars

    Last Wednesday of every month, 7-8pm (AEDT/AEST). Monthly community webinars with new topics and guests, including lived experience advocates and subject matter experts. 

    Learn more

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    Information and Resources

    Available 24/7. Access information you can trust on complex mental health issues. SANE factsheets and guides are easy to read and can help you understand what’s happening and what strategies can be helpful.

    Learn more

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    Guidance for supporting someone at risk of suicide

    Available 24/7. A resource that provides information and advice about supporting someone who has attempted, or is at risk of attempting, suicide.

    Learn more

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Digital Navigation Project

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Too often, people seeking help for their mental health feel lost before they even begin.

From June 2024 – April 2025, The Department of Health and Aged Care funded SANE to lead a sector-wide investigation into the key reasons driving this issue.

The Digital Navigation Project did just that, working alongside the people who use, deliver, and support mental health care in Australia to understand what’s broken, and how to fix it.

The result?

A set of clear, practical recommendations to make the system easier to understand, more connected, and much more human. Summarised below.

WHAT WE DID

We led a collaborative project grounded in listening. Our team engaged people from across the sector to understand where things are going wrong – and how it can be better.

We spoke to a lot of people.

  • 2000+

    stakeholders engaged

  • 131

    total consults

  • 1300+

    helpseekers

  • 287

    carers

  • 239

    professional and frontline workers

  • 40

    sector organisations and service providers

  • 36

    peak and advocacy bodies

  • 30

    state, territory, commonwealth, PHN stakeholders

  • 18

    research and academic institutions

Over 10 months.

Guiding and delivering the project with a Consortium of partner organisations.

  • nous group logo

    NOUS

  • LGBTIQ+ Health Australia logo

    LGBTIQ+ Health Australia

  • Orygen logo

    orygen

  • Thirrili logo

    Thirrili

  • Lived Experience Australia logo

    Lived Experience Australia

  • Outcome Health logo

    Outcome Health

  • flouris Australia logo

    Flourish Australia

  • Phoenix Australia

    Phoenix Australia

  • CMHA Community Mental Health Australia logo

    CMHA Community Mental Health Australia

  • Butterfly logo

    Butterfly

  • Mind Australia Help, hope and purpose logo

    Mind Australia

  • One Door Mental Health logo

    One Door Mental Health

  • Victorian Collaborative Centre for Mental Health and Wellbeing logo

    Victorian Collaborative Centre for Mental Health and Wellbeing

  • Your Town Powering kids help line logo

    Your Town Powering kids help line

  • The University of Melbourne logo

    The University of Melbourne

What we found

Most people who experience mental health challenges struggle to find the right help.
  • - Help seeker survey respondent

    There isn’t a simple, straightforward resource to rely on… our system is broken.

    People fall through the cracks too easily.

  • - Help seeker focus group participant

    When I needed support, I was homeless… not having somewhere safe to return to after an appointment made everything harder.

  • - Help seeker focus group participant

    You can be in situations where you might be offered mental health support, but other factors in your life that span housing or finances – the real fundamental stuff – means that those are so front of mind, the mental health support isn’t doing much at that point.

  • Too many systems, not enough connection

    Services are spread across different parts of the health system that don’t talk to each other.

  • No clear path

    Care pathways aren’t standardized-so even professionals struggle to know what’s available.

  • More tools = more confusion

    Multiple directories and tools exist, but many aren’t up to date or complete.

  • Missing information

    Key details – like cost, eligibility, and wait times – are often hard to find.

  • Local support is invisible

    Community-based services, which are often most helpful, are rarely included in national tools.

  • Systems don’t share info

    People have to repeat their story over and over, with no smooth way to transition between services.

Our recommendations

Rather than building something brand new, these recommendations aim to strengthen and connect what already exists - so people can find help where they are, when they need it.

  • 1. A Smarter Search Tool

    An easy-to-use tool for both everyday people and clinicians. It matches needs to services, and works across the whole care journey.

  • 2. A National Directory That Works

    A connected, standardized directory that includes all relevant services – and makes info like availability, cost, and eligibility easy to find. Built by enhancing the National Health Services Directory.

  • 3. Seamless Referrals

    Tools that allow services to talk to each other, so help seekers don’t have to repeat their story every time and have an easier experience booking and managing services.

  • 4. Mental Health Connected Care Governance

    This connects all parts of the mental health system through mental health representation in the Council for Connected Care which oversees the current Interoperability Plan.

What this means for real people

  • For help seekers

    1. Easier to find the right support
    2. Better information, less frustration
    3. More control over your care journey

      1. For carers and families

          1. More clarity to help loved ones
          2. Greater visibility of community supports

          1. For clinicians and service providers

              1. More accurate info to guide referrals
              2. Smoother booking and care coordination
              3. Stronger links across the system

                1. For the health system

                  1. Smarter use of resources
                  2. Less duplication
                  3. A stronger, more sustainable foundation

                What’s next?

                We’ve submitted the full report to the Federal Department of Health and Aged Care for review — and we’re excited about what comes next.

                Have questions? Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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                About Us

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                SANE is the leading national mental health organisation for people with complex mental health issues in Australia and for the families and friends that support them.

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                We're making space for complex mental health.

                An estimated 880,000 Australians over 18 years of age are living with complex mental illness in any year, including schizophrenia, bipolar disorder, borderline personality disorder, major depressive disorder, severe anxiety, OCD and PTSD, substance use disorders and eating disorders(1). The estimated 205,000 autistic people(2) and 588,700 people with intellectual disability(3) also face significant gaps in appropriate mental health support(4,5).

                Inaccessible treatment and support can lead to declining mental health, followed by preventable physical and mental distress, disruption in education and employment, relationship breakdowns, stigma and loss of quality of life and opportunities.

                We’re committed to creating a brighter future for people affected by complex mental health issues by ending mental health inequity and social and economic exclusion.

                SANE offers a range of free digital and telehealth support services for people over 18 years of age with complex mental health needs, and their family, friends and carers. We also provide mental health support to people with intellectual disability, autism or acquired brain injury. 


                We are committed to amplifying the voices of our community. We conduct practical research through our Anne Deveson Research Centre (ADRC) to drive policy change and support greater inclusion for people with complex mental health issues.

                Our StigmaWatch program, which has been running since 1997, promotes responsible reporting of mental ill health and suicide in the Australian media by monitoring and responding to reports of inaccurate or inappropriate and stigmatising media portrayals.


                Our values

                • Respect

                  • We focus on the whole person and their strengths, not the illness, and believe everyone is entitled to a better life.
                  • We treat everyone with grace and dignity while welcoming robust and constructive discussion.
                  • We communicate our appreciation to those who give of their time, advice and financial resources.
                • Responsibility

                  • We do what is right, however difficult that might be.
                  • We are accountable for the decisions we make.
                  • We take good care of our physical and mental health and seek help when we need it.
                • Celebration

                  • We celebrate great achievements (big and small) by ourselves and others.
                  • We warmly welcome everyone who comes through our doors and we create a fun, flexible and inspiring workplace that fosters personal and professional growth.
                  • We broadcast to the world heroic stories of courage, resilience and recovery.
                • Innovation

                  • We have a passion for learning, and disseminating creative solutions to real-world problems.
                  • We embrace technology to build community and provide helpful information.
                  • We seek out new ways to have greater impact through research, testing and evaluation, always informed by people's lived experience of complex mental health issues.
                • Collaboration

                  • We partner with others who share our vision, values, passion, and commitment.
                  • We work with people with lived experience of complex mental health issues to build better services, policies, and programs.
                  • We encourage and support each other to do the best work we possibly can by listening, communicating and working as one team.

                Ways we can support you

                SANE offers different types and levels of support, so you can choose the supports that work for you. Choose from counselling, peer support, online groups and events, 24/7 community forums, and online information and resources.

                Our mental health support services are accredited against the National Safety and Quality Digital Mental Health Standards (NSQDMH).

                Learn more

                Our Team

                We are an organisation founded, driven, and led by people with lived experience of complex mental health issues. We’re people like you.

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                  Contact us

                  Corporate and general enquiries.

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                  Media & Resources

                  Keep up with the latest news and updates.

                  Read more

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                  Annual Reports

                  Read about SANE’s activities, program highlights and financial statements.

                  Read more

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                  Ethics & Policies

                  View the policies that govern SANE's work.

                  Read more

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                  Visions & Goals

                  Learn about the vision and goals that drive our work.

                  Read more

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                  Get involved

                  Help us make a difference for Australians affected by complex mental health.

                  Read more

                References

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                Journey to Reconciliation

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                SANE acknowledges the Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.


                RAP Artwork

                ‘Heal the People’ by Kelly Marie Taylor

                Kelly was born in Port Augusta, South Australia, and belongs to the Yankunytjatjara/Kokatha people.

                Click the image to discover the story and meaning behind the artwork.

                SANE’s RAP Artwork: Yankunytjatjara/Kokatha, by artist Kelly Taylor.

                OUR WORK

                SANE is focused on ending mental health inequity through systematic change, and eliminating stigma, discrimination, and social exclusion. In line with this, we acknowledge the significant intergenerational impact colonisation has had and continues to have, on Aboriginal and Torres Strait Islander people’s mental health and wellbeing.

                SANE is committed to our people and processes following a partnership approach to help ensure we continue to listen and learn from First Nations people to support their needs.

                We actively work with Aboriginal and Torrs Strait Islander people, communities and partners to implement cultural governance and social and emotional wellbeing practice within our model of care in support of Closing the Gap targets.

                As part of this we are:

                • Building connections with local Aboriginal Torres Strait Islander custodians to develop guiding principles to better serve Aboriginal and Torres Strait Islander communities.
                • Committed to building a culturally safe workplace for First Nations employees. To support this work, our RAP committee Chair has endorsed a First Nations online cultural training program to be deployed to all staff and we are delivering an immersive training experience for management and people leaders.
                • Collaborating with Aboriginal and Torres Islander Community Controlled organisations, universities and other partners to develop a Social and Emotional Wellbeing workforce to support First Nations service users.
                • Working with First Nations people to ensure our services are culturally safe, including our online Community Forums co-design project.
                • Committed to engaging in key cultural events to walk alongside our First Nations community as part of our Reconciliation initiatives.

                Click here to access SANE's Innovate RAP


                Key Milestones

                Traditional smoking ceremony cleansing and blessing, and cultural competency immersions.

                On 26 May 2023, SANE staff members in Melbourne and Sydney were given the opportunity to experience a traditional smoking ceremony cleansing and blessing, and cultural competency immersion.

                Pictured here, alongside Koomurri aboriginal dancers at the National Centre of Indigenous Excellence, from left to right: RAP Chair Tom Brideson (second), SANE Patron Janet Meagher AM (third), SANE Board Chair Lucy Myer (fourth), SANE CEO Rachel Green (fifth).

                Rachel Green and Lucy Myers with indigenous representatives

                Continue reading

                Bipolar Resources

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                Learn the facts about bipolar. Gain lived experience and carer insights through real stories from people like you. Access practical guidance and support.

                Learn about bipolar

                Access easy-to-read information to help you understand the facts and get practical guidance on navigating a bipolar diagnosis.
                • Bipolar factsheet

                  Get the facts about bipolar, including it's symptoms and causes and effective management strategies and treatment options, in this easy-to-read, shareable and downloadable factsheet. 

                  Take me to the factsheet

                • Bipolar guide

                  This guide is designed to help people living with bipolar disorder and their families, friends and carers understand how to get support, maintain their wellbeing, and work towards recovery. 

                  Take me to the guide

                REAL STORIES FROM PEOPLE LIKE YOU

                Not everyone experiences bipolar the same way. Explore real stories from people like you through inspiring videos, blog posts, podcasts, artwork, and webinars.

                WATCH

                Luke's story

                “I had this limitless amount of energy that ran out. I was unaware of just how unwell I was, and it wasn’t until months later I was able to piece things together and go, “I’m lucky to be alive”. “In the moment it’s a feeling second to none. I didn’t know at the time, that if I kept drawing from that energy, it would lead to a crash. One of the fortunate things about my experience with mania was that it led to a very bad outcome very quickly. And, I was hospitalized for 3 months. It was a very strong signal that something needed to change.”

                READ

                • Dov's Story

                  Read Dov's personal insights on dating with bipolar and navigating disclosure in the early stages of relationships.

                  Read Dov's story

                • Terese's story

                  Read Terese's reflections on how bipolar episodes have changed throughout the decades of her life.

                  Read Therese's story

                • Meg's story

                  Read how the power of peer support, community and connection has helped Meg in her mental health recovery journey.

                  Read Meg's story

                LISTEN

                • Alice's story

                  Fashion

                  In this People Like You podcast episode, Cam delves into the inspiring journey of Sarah and Alice Martin, a remarkable mother-daughter duo from Sydney. This episode explores experiences with psychosis, bipolar disorder, and the transformative power of love and support.

                  Listen to People Like Alice

                • Sam's story

                  Fashion

                  In this People Like You podcast episode, Cam talks with SANE Peer Ambassador and stand-up comedian who has toured globally in the USA, UK, Europe and all around Australia, Sam Kissajukian.  Sam was diagnosed with bipolar in 2022 at age 36. He lives in Sydney and has begun touring again after a two-year hiatus. This included a multi-arts project titled 300 Paintings that combines comedy and visual art to explore the bipolar mind. 

                  Listen to People Like Sam

                DAX ARTIST FEATURE

                Annie Naismith is a talented Dax Centre artist and lived experience advocate. Through her artwork, Annie shares her unique perspective, offering a powerful expression of her journey with bipolar.

                The Dax Centre is a leader in the use of art to raise awareness and reduce stigma towards mental health issues. For more information, visit www.daxcentre.org.

                COMMUNITY WEBINARS

                Led by mental health advocates and subject matter experts, these free 60-minute community webinars provide valuable insights, practical tools, new perspectives and helpful resources.
                • Navigating the Path Together: The Carers Experience, featuring Sarah Martin.

                  Watch the recording of our special National Carer’s Week community webinar: Navigating the Path Together: The Carers Experience, featuring Sarah Martin.

                  Take me to the recording

                • Dear Psychosis, featuring Alice Martin. 

                  Watch the recording of our Mental Health Recovery Webinar recording: Dear Psychosis, featuring Alice Martin.  

                  Take me to the recording

                Looking for support for yourself or someone else?

                Have questions? Click here to read our FAQs or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

                We celebrate diversity

                SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

                • Aboriginal flag

                  Aboriginal flag

                • Torres Strait Islander flag

                  Torres Strait Islander flag

                • LGBT flag

                  LGBT flag

                • Transgender flag

                  Transgender flag

                Learn more about us

                Continue reading

                Shoulder to Shoulder

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                Welcome to Shoulder to Shoulder

                A community who understand

                Dean's story

                “One of the things that’s often misunderstood about veterans is we all experience the same thing when we leave the military, even if we’ve had different experiences when serving.

                A common feeling is that we feel unseen or that we don’t belong as a civilian, so we isolate ourselves from our families and communities and withdraw from society.

                An online space is a great option for people like me as it’s anonymous so there’s no expectations of who we are or what we need to be. This means we’re more comfortable asking for help but also gives us the opportunity to help others which is why many of us joined the military in the first place.”

                Join the Shoulder to Shoulder community

                Powered by SANE and funded by Open Arms - Veterans & Families Counselling.

                Shoulder to Shoulder is a supportive, peer-led community that's free to join, anonymous, professionally moderated, and accessible 24/7 and on any device.

                Take it at your own pace. Join a discussion or start new one, participate in community webinars, access information and resources, or just visit from time to time. The community is here to support you on your terms.

                Have questions? Email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

                • An online community space for veterans

                  Connect anonymously with other veterans in this supportive, peer-led community.

                  Moderators ensure it's a productive space for you to share your experiences, seek advice, participate in community events, and access reliable resources to support your mental health and wellbeing.

                  Explore the community

                • An online community space for families of veterans

                  Connect anonymously with other families and surround yourself with a community of support.

                  Share your experiences, seek advice, learn what’s worked for others, and access reliable resources to help you navigate challenges and prioritise your own wellbeing.

                  Connect with other families

                This Online Spaces program for veterans and veteran families has been funded by Open Arms – Veterans & Families Counselling, and is brought to you in collaboration with our community partner and subject matter experts, Phoenix Australia

                Resources to support your mental health and wellbeing

                In addition to the SANE resources below, our community spaces house a variety of lived experience stories and resources.
                • Get the facts about PTSD

                  Post-traumatic stress disorder (PTSD) can develop in response to traumatic situations, especially very shocking, extreme or sudden events.  

                  It is possible to live a full and meaningful life even if a person has experienced PTSD.

                  People living with PTSD can benefit from self-care strategies and psychological support that is safe and empowering. 

                  Take me to the factsheet

                • Get the facts about complex PTSD

                  Complex post-traumatic stress disorder (complex PTSD) is a condition that can develop in response to repeated or intense trauma. Symptoms are similar to PTSD, but also include difficulties with managing emotions, self-esteem and relationships. 

                  People living with complex PTSD can benefit from self-care strategies and psychological support that is trauma-informed. 

                  Take me to the factsheet

                COMMUNITY WEBINARS

                Led by mental health advocates and subject matter experts, our free 60-minute community webinars provide new perspectives, valuable insights, practical tools and helpful resources.

                Wellbeing beyond the military

                Hosted by SANE CEO Rachel Green and featuring guest speakers Nicole Sadler, Director and CEO at Phoenix Australia: The Centre for Posttraumatic Mental Health, and Warwick Lugton, Veteran and GM, Training and Capability at Disaster Relief Australia.

                Watch the recording and gain valuable insights on: 

                • The diverse experiences of veterans
                • Transitioning to civilian life
                • Wellbeing beyond military service
                • Navigating stigma
                • The importance of community support

                Take me to the recording

                From the community

                • - community member

                  Why would you carry the weight of the world on your shoulders when you can share that with someone else and they can just take a little bit of that weight for you?

                • - community member

                  All it takes for you is just to say, hey, I need some help. And then you'll be surprised with how many amazing people put their hands up to help you.

                • - community member

                   [You may feel] a bit of shame in reaching out for support but another guy in the infantry explained to me that it's not that you're admitting defeat, you're just calling for fire support. You're just saying, hey, I just need a bit of support through this period.

                Looking for mental health support for yourself or someone else?

                The following organisations provide a range of mental health support services for veterans and their families.
                • Open Arms

                  Open Arms provide a range of support services, with staff who understand veteran and military culture, including a 24-hour free telephone counselling line for veterans and their family. Call 1800 011 046 or click the learn more button below.

                  Learn more

                • ADF Mental Health

                  The Australian Defence Force provides a range of mental health resources and support options for veterans and their families, including a confidential 24-hour telephone triaging service.
                  Call 1800 628 036 or click the learn more button below.

                  Learn more

                • Phoenix Australia

                  Phoenix Australia is an expert in trauma-related mental health and wellbeing.
                  They offer a variety of recovery-based self-help resources on their website, and also offer clinical support to veterans in Victoria and Tasmania.

                  Learn more

                • SANE

                  SANE provides different types and levels of mental health support, so you can find what works for you. Choose from telephone counselling, peer support, online groups and events, 24/7 community forums, and information and resources.

                  Learn more

                Crisis support services

                If you require immediate support, please contact one of the service providers below.

                We celebrate diversity

                SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

                • Aboriginal flag

                  Aboriginal flag

                • Torres Strait Islander flag

                  Torres Strait Islander flag

                • LGBT flag

                  LGBT flag

                • Transgender flag

                  Transgender flag

                Learn more about us

                Continue reading

                SANE Support Services

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                • Icon - Check mark in a circle

                  Free Mental Health Support

                • Icon - Check mark in a circle

                  Digital & Telehealth Access

                • Icon - Check mark in a circle

                  Choose the supports that work for you

                • Icon - Check mark in a circle

                  A community of people who understand

                • Icon - Check mark in a circle

                  National Safety & Quality Digital Mental Health Standards Accreditation (NSQDMH)

                SANE Support Services

                SANE offers a range of free digital and telehealth support services for people over 18 years of age with complex mental health needs, and their family, friends and carers. We also provide mental health support to people with intellectual disability, autism or acquired brain injury.

                SANE services are accredited against the National Safety and Quality Digital Mental Health Standards (NSQDMH).

                Different types and levels of support

                We offer different types and levels of support, so you can find what works for you. Choose from a range of FREE complex mental health supports, including recovery programs with counselling, peer support and/or groups, 24/7 community forums, events, and information and resources. SANE services are not designed for acute mental health crises. If you or someone you know require crisis support, please call Lifeline on 13 11 14, or 000 if there’s immediate risk or danger.

                We’re people like you

                Lived experience runs through every level of our organisation, and our safe and inclusive services have been designed by people living with complex mental health needs and the people who support them - people like you.


                Ways we can support you

                Have questions? Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

                Join the community.

                Connect with people who understand what you are going through, seek advice and surround yourself with support. It's free to join, anonymous, professionally moderated, and accessible 24/7 and on any device.

                SANE Community Forums

                For anyone with a complex mental health issue.

                Connect with the community

                Family, friends and carers

                A dedicated community discussion space, for anyone who has someone in their life with a mental health issue.

                Connect with the community


                Stories from the community

                SANE community members share their experiences of living with complex mental health issues.
                You’re not alone.


                SANE services explained

                • What services does SANE provide?

                  We offer a range of free psychosocial and recovery focused mental health support services, accessible through our website (sane.org/get-support) and our Support Line (1800 187 263).

                  To ensure more Australians can access mental health support, all SANE services are provided in telephone and/or online formats, but people are at the heart of what we do. Every click, call, and conversation is powered by real people.

                  Our services have been designed by people with lived experience of complex mental health needs, as well as the people who support them. Behind each service is a dedicated team that cares deeply about your recovery and supporting our community.

                  We offer different types of support, including:

                  • Telephone and webchat support through the SANE Support Line, helping you navigate the mental health system and connect with the right support options, both within SANE and within the broader mental health system.
                  • Online guided and self-guided recovery programs, providing access to counselling, peer support, and/or groups.
                  • Online community forums offering 24/7 access to peer support and regular community events.
                  • A comprehensive library of online information and resources, created by subject matter experts.

                  SANE support is designed to complement clinical care or assist you while waiting for specialist services. SANE does not provide specialist medical services like psychiatry or psychology, undertake assessment, diagnosis or prescribe treatments.

                  All SANE services are accredited against the National Safety and Quality Digital Mental Health Standards (NSQDMH).

                • Who can access SANE services and how much do they cost?

                  SANE services are government funded and are free to all Australians over 18 years of age with complex mental health needs.
                   
                  We also welcome people with intellectual disability, autism or acquired brain injury, looking for mental health support.

                  We recognise that family members and carers of people with complex mental health issues often need counselling, support and reliable information to help navigate the mental health system. The same SANE supports are also in place for family and carers.

                  You do not need a mental health care plan, formal diagnosis, NDIS referral or health professional referral to access SANE supports, although referrals are welcome.

                  Who are SANE services not for?

                  SANE services are not designed for immediate emergency support during an acute mental health crisis. If you, or someone you know, require immediate emergency mental health support, please call Lifeline on 13 11 14, or 000 if there is immediate risk or danger.

                • What does complex mental health mean?

                  Complex mental health can refer to someone with multiple mental health issues or mental health issues that are co-occurring issues such as alcohol and drug use, risk of homelessness and more.

                  Complex mental health issues are impactful, severe, enduring, or episodic. They can involve high levels of psychological distress, exposure to trauma, and/or conditions such as schizophrenia, personality disorders, and bipolar disorder.

                • What's the difference between counselling and peer support at SANE?

                  Both counsellors and peer support workers aim to help support you to manage your recovery. While we don’t deliver diagnosis and medical treatment, SANE's qualified counsellors and peer support workers can support you to identify the barriers to recovery and problem solve how to overcome them, develop recovery and safety goals and plans, take steps towards managing symptoms and improving coping skills.

                  SANE’s qualified counsellors use a strength-based approach that helps you build upon personal skills and resilience, increase self-confidence, facilitate reflection and develop strategies for achieving personal goals and maintaining health and wellbeing. They use widely accepted evidence-based counselling techniques. SANE counsellors are specifically trained in complex mental health issues and will collaborate with you to improve your mental wellbeing and achieve the personal goals in your Support Plan.

                  SANE’s professionally trained peer support workers providesupport based on shared experiences of complex mental health issues.Peer support relationships are different from traditional clinician-patient relationships and are not based on medical models. Instead, peer support provides mental health benefits through empathy, acceptance, and skill-sharing that comes from dealing with similar (but not necessarily the same) lived experiences.  Peer support workers aim to support people wherever they are in their recovery and focus on a person's strengths to develop hope, resilience and wellbeing strategies.

                • Our Support Line

                  The SANE Support Line (1800 187 263) is a free telephone support service, which runs from 10am to 8pm (Melbourne/Sydney time) Monday to Friday, excluding public holidays.

                  We have made some improvements recently in how we deliver this telephone service to make it easier and faster to connect you with the best possible support.

                  When you call the SANE Support Line, you will be connected with a Mental Health Support Worker, who will work with you to understand your needs and direct you to the right supports for you.

                  Our Mental Health Support Workers will connect you to ongoing support through our Guided Recovery program, RecoveryClub program and Community Forums. Our team can also help you navigate the mental health system and access services other services that may be available in the broader mental health system.

                  To ensure safety and consistency in the support we provide you, we now require callers to be identifiable by their phone number. Your call will also be recorded for quality and safety purposes.

                  Prefer to stay anonymous?

                  For anonymous support through SANE, you can access our online community Forums, 24 hours a day, 7 days a week. The Forums provide an anonymous, professionally moderated, non-judgmental space to share your experiences, seek advice and surround yourself with support. Visit saneforums.org to join the community.

                  For anonymous telephone support, or crisis support, please call Lifeline on 13 11 14, or 000 if there is immediate risk or danger.

                  If you have feedback about this service, you can share it with us here.

                • Our Mental Health Recovery Programs

                  We offer two free recovery-based programs, to support you with your mental health recovery.

                  Our 15-week Guided Recovery program provides support and guidance with building a personalised recovery plan, setting goals for your mental health and working towards those goals. The program includes seven appointments with your choice of a dedicated counsellor peer support worker and access to online mental health recovery groups for additional connection and support. For information and to register for Guided Recovery, click here.

                  Our 6-month RecoveryClub program offers a self-paced approach to mental health recovery and instant access to a wide range of mental health recovery resources and ongoing group support to help you along the way. For information and to register for RecoveryClub, click here.

                • Our Mental Health Recovery Programs

                • Our Community Forums

                  If you find yourself feeling alone, needing some additional support, or just wanting to connect with people who get what you’re going through, SANE’s free online community is available to you at any time of day, and on any device!

                  Our community forums provide a safe, non-judgmental space to share your experiences with complex mental health, seek advice and surround yourself with support.

                  You’ll find a variety of dedicated community spaces, including a dedicated community space for family, friends and carers, and a wide range of discussion topics to explore.

                  The Forums are anonymous and moderated by mental health professionals to ensure a safe and supportive community.

                  You can join in and share your experiences, ask questions, make new connections, pass on information and tips, and gain insights on what has worked for others.

                  Take it at your own pace. Whether you choose to take part in discussions, attend webinars, access information and resources, or just visit from time to time. The community is here to support you when you need.

                  Join a discussion or start a new one today at saneforums.org.

                • Our Information and Resources

                  SANE's website houses an extensive library of reliable information and resources tailored for people with complex mental health issues and their families, friends and carers, including:

                  • Printable and downloadable factsheets and guides covering diagnoses, treatments, dealing with crises, and general wellbeing.
                  • Blog articles covering a wide range of mental health topics.
                  • A collection of lived experience stories from people navigating complex mental health issues and the people who support them.
                  • Podcasts delving into the real-life experiences of everyday people navigating mental health challenges.
                  • Resources to support people at risk of suicide

                  You can explore all of the information and resources we offer here.

                • How can I be sure SANE services will be beneficial?

                  SANE designs our services through extensive consultations with people with complex mental health issues, SANE’s experienced counsellors, Peer Ambassadors and peer support workers, and many experts and organisations in the mental health sector. Over the years, we have drawn on their feedback and on evidence-based research to improve our services for you.

                  All SANE services are accredited against the National Safety and Quality Digital Mental Health Standards (NSQDMH) and follow the CHIME framework - a model used in mental health care across the World to understand and guide personal recovery. CHIME stands for Connectedness, Hope, Identity, Meaning, and Empowerment, and these five components are seen as essential aspects of the mental health recovery process.

                • What information do you hold about me and how do you use it?

                  Your confidentiality is important to us, and keeping personal information safe is our priority.

                  SANE has a strict privacy policy that governs the way we collect, store, use, and disclose your personal information. It also outlines your rights and how you can access and control the information we get from you. All SANE staff are trained on this policy.

                  You can read our Privacy Policy here.

                  Do you share any information with outside parties?

                  Yes, but only in extremely limited circumstances. For example, if there is an imminent risk of harm to someone, there may be a legal requirement to share information with a government authority, such as a local health authority or police. 

                  SANE shares service information with our research partners at Australian universities, who are evaluating our services and researching ways to improve them. But this information is of a statistical nature and will not identify you, nor will information you gave our support team in confidence be passed on. 

                  Do you keep my information forever? 

                  No, after keeping it secure, we will eventually destroy your information in accordance with our data and information management policies. 

                  I still have some questions about my Privacy and Confidentiality. Who can I contact?

                  Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We’ll be glad to answer your questions.

                • How can I provide feedback about SANE Services?

                  SANE actively seeks feedback and suggestions for improvement from our service users. If you'd like to provide feedback about your experience you can do that here.

                  Alternatively, you can also provide formal feedback about your experience to our quality improvements team by emailing them directly at This email address is being protected from spambots. You need JavaScript enabled to view it..

                  We will always try to resolve your complaint, but if you are not satisfied with our response, you can take your complaint to the government health complaints body in your state or territory. 

                  Australian Capital Territory

                  Health Services Commission
                  Website: hrc.act.gov.au/complaints/

                  New South Wales

                  Health Care Complaints Commission
                  Website: hccc.nsw.gov.au/health-consumers
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Northern Territory

                  Health and Community Services Complaints Commission
                  Website: hscc.nt.gov.au
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Queensland

                  Office of the Health Ombudsman
                  Website: oho.qld.gov.au

                  South Australia

                  Health and Community Services Complaints Commissioner
                  Website: hscc.sa.gov.au
                  Phone: 1800 232 007
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Tasmania

                  Health Complaints Commissioner
                  Website: healthcomplaints.tas.gov.au;
                  Phone: 1800 001 170
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Victoria

                  Health Complaints Commission
                  Website: hcc.vic.gov.au
                  Phone: 1300 582 113

                  Mental Health Complaints Commission
                  Website: mhcc.vic.gov.au
                  Phone: 1800 246 054
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Western Australia

                  Health and Disability Services Complaints Office
                  Website: hadsco.wa.gov.au
                  Phone: 1800 813 583
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                • I still have some questions about SANE Services. Who do I speak to?

                  Call us on 1800 187 263 from 10am to 8pm (Melbourne/Sydney time) Monday to Friday, excluding public holidays, and one of our mental health support workers will be able to answer any questions you have.

                  To ensure the safety and consistency in the support we provide you, we now require callers to be identifiable by their phone number. Your call will also be recorded for quality and safety purposes.


                Other Support Services


                SANE services are not designed for crisis support. If you require immediate support, please contact one of the service providers below.

                Continue reading

                Welcome to SANE's Guided Recovery

                • Share

                Welcome to SANE's Guided Recovery

                A free mental health recovery program for people with complex mental health needs and trauma and the family, friends and carers who support them. We also welcome people with intellectual disability, autism or acquired brain injury, seeking mental health support.

                Register or refer now


                What can I expect from SANE's 15-week guided recovery program?

                • Icon - Hand holding a heart shape

                  Free and Quick Access

                  easy access to free digital and telehealth mental health support (telephone and internet access required).

                • Icon - Calendar with check mark inside

                  Multi-session support

                  includes a welcome call, recovery planning call, 7 x counselling or peer support appointments (you choose), and mental health recovery groups.

                • Icon - Clipboard with list of items

                  Personalised Recovery Plan

                  we'll help you set and work towards practical and meaningful mental health recovery goals, based on your situation and needs.

                • Icon - Telephone support person wearing headphones

                  Dedicated Support

                  you'll have a dedicated counsellor or peer support worker throughout the program, so you won't have to repeat your story.

                • Icon - Calendar with shapes representing people

                  Counselling or Peer Support

                  you get to choose whether you work with a qualified counsellor or peer support worker for your appointments.

                • Icon - Calendar with shapes representing people

                  Online Recovery Groups

                  you'll also attend mental health recovery groups, on alternate weeks between your support appointments.

                • Icon - Shapes representing 3 people

                  24/7 Online Community

                  we'll introduce you to SANE's thriving peer support community, which you can access any time of day/night, and on any device.

                • Icon - Right pointing arrow going towards an inside half circle

                  Participant Portal

                  convenient online portal, where your recovery plan, appointments and resources are all saved in one secure place.

                SANE services are accredited against the National Safety and Quality Digital Mental Health Standards (NSQDMH).

                My counsellor was validating and provided valuable perspective. She allowed me to think some things through out loud and helped me to put those random thoughts into actionable goals. 
                My peer worker is incredibly helpful and able to help me see things that are positive that could otherwise be interpreted as negative. She is ultimately helping give me hope for a radically better future.

                How the guided recovery program works

                • Check Eligibility

                  SANE's guided recovery program is currently funded to accept referrals for people over 18 years of age, who live within an eligible Primary Health Network area. Start with our simple two-step eligibility checker. If you're not eligible, we'll direct you to other supports.

                • Register or Refer

                  You can register yourself or a referral can also be submitted on your behalf by a health professional, close family member, carer, or referral organisation using our secure online referral form. Informed consent is required to submit a referral on behalf of someone else.

                • Referral Acceptance

                  A member of our welcome team will review and process your referral within 24 hours (Mon-Fri), and you'll receive an email confirming your acceptance into the program. The email includes detailed information about the program and important next steps for getting started.

                • Getting Started

                  To get started with the program, you'll need to follow the instructions in your program acceptance email to activate your Participant Portal and provide consent to the program guidelines. You'll also be able to manage your communication preferences and add support people at this step.

                • We'll Call You

                  Within 48 hours (Mon-Fri) of accepting your referral, we'll call you to conduct your welcome call. If we can't reach you, we'll send an SMS and email asking you to get back to us. We'll try again in a couple of days, but if we haven't been able to connect with you within 7 days of receiving your referral, we'll close your referral and send an email explaining how you can easily rejoin the program when you're ready to participate.

                • Welcome Call (Week 1)

                  In your welcome call, we'll introduce you to SANE, explain the program format and answer any questions you might have. We'll also get to know you and understand your needs and preferences (including whether you'd prefer counselling or peer support sessions), and how we can best support you to achieve your desired outcomes.

                • Recovery Planning (Week 2)

                  In your recovery planning call, we'll help you create practical and meaningful mental health recovery goals based on your situation and needs. Your dedicated counsellor or peer support worker will help you work towards these goals in your appointments.

                • Recovery Groups (Week 3)

                  You'll start fortnightly online mental health recovery groups. These small-sized groups typically fall on alternate weeks in between your appointments and cover a variety of mental health recovery topics.

                • Start Appointments (Week 4)

                  You'll start fortnightly counselling or peer support appointments (depending on which option you chose during your welcome call). These sessions will help you build the skills and confidence to achieve the goals set out in your recovery plan.

                • Alternating Groups and Appointments (Week 5-13)

                  Your fortnightly appointments and mental health groups will continue on alternating weeks, helping you work towards your mental health recovery and personal goals, build connections and supports, and plan for the future.

                • Program Completion (Week 14-15)

                  We'll support you to transition out of the program with a personal recovery plan, utilising the insights and skills you've gained during your time in guided recovery and connections to ongoing support.

                More detailed information about the program can be found in our FAQs section. Health Professionals might also like to watch our referrer webinar replay or download our referrer information pack.


                Two-step eligibility checker

                To be eligible for SANE’s guided recovery program, you/they must have complex mental health needs or be a family member, close friend or carer of someone who does, be over 18 years of age, and live within an eligible Primary Health Network (PHN) area. Reliable telephone and internet access is also required to access the service.

                For healthcare professionals in the North Coast NSW region - please use our dedicated referral form for your region here.


                Learn more about the guided recovery program

                • What areas of Australia can access the service?

                  Registration and referrals are open to people living in the following areas:

                  VICTORIA

                  • North-Western Melbourne PHN region 
                  • Western Victoria PHN region

                  QUEENSLAND

                  • Central Queensland, Wide Bay and Sunshine Coast PHN regions
                  • Brisbane North PHN region
                  • Darling Downs and West Moreton PHN regions

                  NEW SOUTH WALES

                  • Central and Eastern Sydney PHN regions
                  • Western Sydney PHN region
                  • The Hunter, New England and Central Coast PHN regions

                  For healthcare professionals in the North Coast NSW region - please use our dedicated referral form for your region here.

                  SOUTH AUSTRALIA

                  • Adelaide PHN region

                  AUSTRALIAN CAPITAL TERRITORY

                  • All regions

                  NORTHERN TERRITORY

                  • All regions

                  TASMANIA

                  • All regions

                  WESTERN AUSTRALIA

                  • All regions


                  Not in your area? SANE offers a range of support services that are available across Australia. Click here to learn more.

                • What is the eligibility criteria?

                  To be eligible for SANE’s guided recovery program, you must have complex mental health needs or be caring for someone who does, be over 18 years of age, and live within an eligible Primary Health Network (PHN) region.

                  Complex mental health issues are impactful, severe, enduring, or episodic. They can involve high levels of psychological distress, exposure to trauma, and/or conditions such as schizophrenia, personality disorders, and bipolar disorder.

                  We also welcome people with intellectual disability, autism or acquired brain injury who require mental health support.

                  You also need reliable telephone access to receive telehealth appointment calls from us, and internet access to log into your participant portal and participate in mental health recovery groups.

                  To check your eligibility, please use our two-step eligibility checker.

                • How was the guided recovery program developed?

                  We created the guided recovery program after extensive consultations with people with complex mental health issues, SANE’s experienced counsellors, Peer Ambassadors and peer support workers, and many experts and organisations in the mental health sector. They spoke of the need for a service that filled in the gaps in support, integrating counselling and information services with public health services. With more than 36 years of delivering peer-led mental health services, SANE was uniquely placed to join with Primary Health Networks to create a service that gives participants the support and skills to better manage their mental health issues.

                  The service was co-designed with ALIVE – The National Centre for Mental Health Research Translation – to meet the highest standards of care.

                  All SANE services follow the CHIME framework, which focuses on five major themes as important to mental health recovery: Connectedness, Hope and optimism, Identity, Meaning and purpose, and Empowerment. Every aspect of the guided recovery program has been created with these attributes in mind.

                  As part of our commitment to continuous quality improvement, SANE has evaluation processes in place to monitor the effectiveness of the program, including asking users for their feedback and suggestions.

                • How does the guided recovery program differ from SANE’s other services?

                  SANE offers different types and levels of support to people over 18 years of age with complex mental health needs, and their family, friends and carers.

                  Our self-guided options include counselling, online groups and events, 24/7 community forums, and online information and resources. 

                  Our guided recovery program is unique in that it provides additional one-on-one support centred around a personalised mental health recovery plan, and co-ordinated with other mental health supports - both within and outside of the SANE community.

                  To learn more about the services we offer, visit sane.org/get-support.

                • I have already accessed other services through SANE. Can I still access the guided recovery program?

                  Yes, if you pass the eligibility criteria and feel you would benefit from guidance and a personalised support plan to help you achieve your mental health goals, you can register or be referred to the guided recovery program.

                  Similarly, after completing your support plan through guided recovery, you can continue to support your mental health recovery by utilising our range of self-guided support services, including telephone counselling, online groups and events, 24/7 community forums, and online information and resources.

                • How does the guided recovery program fit in with my existing support network?

                  The guided recovery program combines SANE's established mental health services, one-on-one support and your existing mental health network, including your GP and Primary Health Care providers. It provides pathways and transitions into a range of community supports and services.

                  Our healthcare system often leaves people with complex mental issues separated from the support they need. Sometimes they don't know what services are available or cannot access them. Sometimes they feel overwhelmed by choices and conflicting information.

                  Because of our experience in peer-led digital mental health services, we can be the much-needed bridge between people and the primary care and psycho-social help they need.

                • What can I expect from guided recovery?

                  The guided recovery program includes:

                  • A welcome call to introduce you to SANE and the community, walk you through the program format and answer any questions you might have. We'll also get to know you and understand your needs and preferences (including whether you'd prefer counselling or peer support sessions), and how we can best support you to achieve your desired outcomes.
                  • A support planning session to talk about your needs and set personalised goals for your mental health recovery.
                  • 6 x fortnightly mental health recovery groups. You'll also have the option to join our twice-monthly LGBTQIA+ group.
                  • 6 x fortnightly individual counselling or peer support sessions (depending on which option you choose). Individual sessions are held on alternate weeks to your mental health recovery groups.

                  Immediately after submitting your referral, you'll receive an email confirming receipt of your referral and your eligibility or ineligibility based on your age and residential location. If you are under 18 years of age, or living outside a participating Primary Health Network area, you will be directed to alternative supports.

                  A member of our welcome team will then review and process your referral within 24 hours (Mon-Fri), and will send you an email confirming your acceptance into the program.

                  In exceptional cases, our welcome team may reach out for a conversation to ensure the program aligns with your needs and expectations. If, during this discussion, you determine that the program isn't the best fit for you, our team member will guide you to alternative support options. This may include exploring other SANE support services or providing resources to help you discover additional mental health supports in your local area. 

                  You'll need to follow the instructions in your program acceptance email to access your Participant Portal and provide consent to the program guidelines in order to get started with the program. The participant portal is your private space, that contains your personal support plan, a schedule of upcoming appointments and events, and other important resources as part of your participation.

                  Within 48hrs (Mon-Fri) of accepting your referral, we'll call you to conduct your welcome call. If we can't reach you, we'll send an SMS and email, asking you to get back to us. We'll try again in a couple of days, but if we haven't been able to connect with you within 7 days of receiving your referral, we'll close your referral and send an email explaining how you can easily rejoin the program when you're ready to participate. This process allows us to maintain a reliable service and provide quick access to mental health support for those who need it. 

                  During your welcome call, we'll get to know you and orient you to the 14-week program. We'll gain an understanding of your needs and preferences, including whether you'd prefer individual counselling or peer support sessions. We’ll also set up a time for your support planning session.

                  In your support planning session, your dedicated counsellor or peer support worker (depending on which option you chose in your Welcome Call), will help you create practical mental health recovery goals, based on your individual situation and needs. Personalised support planning is designed to help broaden your skills, achieve your personal goals, and develop greater self-confidence. 

                  Next, you'll start attending fortnightly online mental health recovery groups led by senior peer support workers. Groups are held online using Zoom, with a small group of guided recovery participants and 1-2 support workers. They run for 40 minutes and cover different mental health recovery topics like goal setting, connection, coping skills, hope and optimism, identity, physical health, meaning and empowerment, and more. You'll also have the option to join special interest groups, like our twice-monthly LGBTQIA+ group.

                  In the following week, you'll also start fortnightly individual counselling or peer support sessions. The individual sessions fall on alternate weeks between your fortnightly mental health recovery groups and are tailored to help you work towards the goals set out in your support plan. 

                  Fortnightly 1:1 sessions and mental health groups will continue on alternating weeks, for the remainder of the program, helping you work towards your mental health recovery and personal goals, building connections and supports, and planning for the future.

                  At the end of the program, your support team will help you transition out of guided recovery and access SANE’s large online peer support community for ongoing support.

                • What's the difference between counselling and peer support at SANE?

                  SANE’s qualified counsellors use a strength-based approach that helps you build upon personal skills and resilience, increase self-confidence, facilitate reflection and develop strategies for achieving personal goals and maintaining health and wellbeing. They will only use widely accepted evidence-based counselling techniques, such as cognitive behavioural therapy, motivational interviewing, mindfulness, open dialogue, and acceptance and commitment therapy. SANE counsellors are specifically trained in complex mental health issues and will collaborate with you to improve your mental wellbeing and achieve the personal goals in your support plan.

                  SANE’s professionally trained peer support workers provide support based on shared experiences of complex mental health issues. Peer support relationships are different from traditional clinician-patient relationships and are not based on medical models. Instead, peer support provides mental health benefits through empathy,  acceptance,  and skill-sharing that comes from dealing with similar (but not necessarily the same) lived experiences.  Peer support workers aim to support people wherever they are in their recovery and focus on a person's strengths to develop hope, resilience and wellbeing strategies.

                  At the start of your guided recovery participation, you’ll be asked if you would prefer a SANE counsellor or peer support worker as part of your dedicated support team. After establishing your personalised support plan, you’ll go on to have 6 fortnightly 1:1 sessions together, working towards the goals set out in your support plan.

                • How does the referral process work?

                  You can register yourself or a referral can also be submitted on your behalf by a health professional, close family member, carer, or referral organisation using our online referral form. Note: People require your informed consent to submit a referral on your behalf.

                  At the start of the registration/referral process, you can use our two-step eligibility checker to confirm if you're eligible for the service. 

                  Immediately after submitting your referral, you'll receive an email confirming receipt of your referral and your eligibility or ineligibility based on your age and residential location. If you are under 18 years of age, or living outside a participating Primary Health Network area, you will be directed to alternative supports.

                  A member of our welcome team will then review and process your referral within 24 hours (Mon-Fri), and will send you an email confirming your acceptance into the program.

                  In exceptional cases, our welcome team may reach out for a conversation to ensure the program aligns with your needs and expectations. If, during this discussion, you determine that the program isn't the best fit for you, our team member will guide you to alternative support options. This may include exploring other SANE support services or providing resources to help you discover additional mental health supports in your local area. 

                  You'll need to follow the instructions in your program acceptance email to access your Participant Portal and provide consent to the program guidelines in order to get started with the program. 

                  Within 48hrs (Mon-Fri) of accepting your referral, we'll call you to conduct your welcome call. If we can't reach you, we'll send an SMS and email, asking you to get back to us. We'll try again in a couple of days, but if we haven't been able to connect with you within 7 days of receiving your referral, we'll close your referral and send an email explaining how you can easily rejoin the program when you're ready to participate. This process allows us to maintain a reliable service and provide quick access to mental health support for those who need it. 

                • Why do I need internet and telephone access?

                  You must have reliable internet and telephone access to participate in the guided recovery program.

                  The welcome call, support planning call and fortnightly 1:1 sessions are all conducted by telephone, and an internet connection is required to access your participant portal and attend fortnightly mental health recovery groups. An active email account is also required to receive important communications and appointment-related notifications.

                  Adjunct supports, including SANE's online peer support community, chat groups, and online tools and resources, are all accessed via the SANE website and require internet access.

                • Completing the guided recovery program

                  Why does the guided recovery program only last for a limited period?

                  The guided recovery program is not designed to be permanent, full-time support, nor is it suitable for handling severe mental health crises. Rather, it is designed for you if you would benefit in the medium term from the structure of a tailored plan, supported by a dedicated team, to help you navigate your mental health journey. At the end of the service period, you will be a long way on your recovery path, with the connections, knowledge and skills to self-manage your mental health in the future.

                  Can I leave the guided recovery program before the scheduled period?

                  Yes, of course. The program is entirely voluntary. You can leave at any time. You might find you no longer need the program, or it turns out it is not for you. In such a case, your support team will help you transition out of the program with all the appropriate supports in place.

                  What if something happens and I need to stop my participation? 

                  We understand things can sometimes get in the way, and that’s okay. You can choose to stop your participation at any time and rejoin when you are ready. Because we already have your information on file, rejoining is quick and easy, and there's no issue in trying again at a more suitable time for you, or even trying multiple times.

                  At the end of my time in the guided recovery program, what will I have achieved?

                  After those weeks of one-on-one support, you will find yourself a long way on your recovery journey and a support plan that you can take with you to continue working on your goals. You will have learnt how to better manage your mental health and navigate a path through the complex health system. You will have networks of support and know how to access them when you need them. We’ll support you in transitioning to increased self-management of your mental health.

                  What if, at the scheduled end of my guided recovery program, I’m not ready to leave?

                  We know leaving the service after weeks of support, connection and structure can be scary, but we will be there to help you transition to a self-managed model. Many of the SANE's supports and activities you have enjoyed will still be there for you to use when you need them. Many of the relationships and connections you’ve made can be maintained into the future, while the knowledge and skills you have picked up, especially about how to access the help you need when you need it, will always be with you.

                  Who can I contact for more information about the guided recovery program?

                  If you think the guided recovery program might help you, a family member or someone you care for, you can contact our support line by phone on 1800 187 263 (and select option 1), or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Our team will be able to answer any questions you might have.

                • For healthcare professionals and primary care workers

                  I work in mental health care: how do I know if the guided recovery program is suitable for my client?

                  At the stage of referral, all you need is a belief they would benefit from a tailored plan and personalised support. But there are categories of people with complex mental health issues for whom we have designed this service:

                  • People with mental health issues too complex for GP mental health plan management alone.
                  • People stepping down from hospital into the primary care system.
                  • People waiting to access psychological support through a Mental Health Treatment Plan.
                  • People whose complex mental health needs a more nuanced understanding than their current services can provide, particularly in rural and remote areas.
                  • People who receive National Disability Insurance Scheme (NDIS) support for their disability but not for mental health needs.
                  • People who have limited formal and community support networks.

                  I am a health worker and one of my clients would benefit greatly from the tailored, one-on-one support of guided recovery, but I cannot persuade them to take part. Can I refer them anyway?

                  No, the guided recovery program needs the informed consent of participants. However, if you call us on 1800 187 263 (and select option 1), our team can tell you about other services your client can use, including those offered by SANE.

                • Information for carers and family members

                  I support someone with complex mental health issues. They would find it difficult to manage a program online, can I help them manage their participation?

                  Absolutely. The guided recovery program is designed to accommodate and encourage the involvement of support people.

                  Please ensure you have obtained the participant's informed consent before submitting a referral on their behalf.  Once they have been accepted into the program, participants can easily add support people through their online participant portal. If needed, our Welcome Team is also available to assist in setting this up for them.

                  It's important to note that if you intend on attending appointments together, both of you will need to be in the same location during the appointment.

                  If you have further questions or need guidance, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

                  I support someone with complex mental health issues and am finding it difficult to cope. I need support. Can I take part in the guided recovery program?

                  Yes, if you meet the eligibility criteria, we can put a support plan in place that is tailored to you as a carer.

                • Privacy and confidentiality

                  I am worried about filling out online forms and putting personal information on SANE’s website. How can I be sure that what I tell you is kept safe and confidential?

                  Your confidentiality is important to us, and keeping personal information safe is our priority. 

                  SANE has a strict privacy policy that governs the way we collect, hold, protect, use and disclose your personal information. It also outlines your rights and how you can access and control the information we get from you. All SANE staff are trained on this policy.

                  The information requested in the guided recovery referral form is essential for assessing your needs and delivering quality support. This form and all associated personal data are securely stored within our health system, separate from our website. Your personal information won't be shared with any third parties unless you provide consent or there is an imminent risk of harm to you or someone else.

                  To learn more about how we’re protecting your privacy, please visit sane.org/privacy

                  Do you share any information with outside parties?

                  Yes, but only in extremely limited circumstances. For example, if there is an imminent risk of harm to someone, there may be a legal requirement to share information with a government authority, such as a local health authority or police.

                  SANE shares service information with our research partners at Australian universities, who are evaluating our services and researching ways to improve them. But this information is of a statistical nature and will not identify you, nor will information you gave our support team in confidence be passed on.

                  Do you keep my information forever?

                  No, after keeping it secure, we will eventually destroy your information in accordance with our data and information management policies. 

                  How secure is the participant portal?

                  The portal we set up for you is your private health care and wellbeing space, accessible only to you. You will protect it with your own password and control the information on it. We will help you maintain it and will send you alerts, news and other messages, but only you can access it.

                  I still have some questions about my Privacy and Confidentiality in the guided recovery program. Who can I contact?

                  Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We’ll be glad to answer your questions.

                  If I have some feedback, concerns or complaints about this service, who do I speak to?

                  Feedback is always welcome, and complaints help us improve the service. You can read our feedback and complaints policy and/or provide feedback or make a complaint at https://www.sane.org/about-sane/policies/feedback-and-complaints-policy

                  We will always try to resolve your complaint, but if you are not satisfied with our response, you can take your complaint to the government health complaints body in your state or territory. 

                  Australian Capital Territory

                  Health Services Commission
                  Website: hrc.act.gov.au/complaints/

                  New South Wales

                  Health Care Complaints Commission
                  Website: hccc.nsw.gov.au/health-consumers
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Northern Territory

                  Health and Community Services Complaints Commission
                  Website: hscc.nt.gov.au
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Queensland

                  Office of the Health Ombudsman
                  Website: oho.qld.gov.au

                  South Australia

                  Health and Community Services Complaints Commissioner
                  Website: hscc.sa.gov.au
                  Phone: 1800 232 007
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Tasmania

                  Health Complaints Commissioner
                  Website: healthcomplaints.tas.gov.au;
                  Phone: 1800 001 170
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Victoria

                  Health Complaints Commission
                  Website: hcc.vic.gov.au
                  Phone: 1300 582 113

                  Mental Health Complaints Commission
                  Website: mhcc.vic.gov.au
                  Phone: 1800 246 054
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Western Australia

                  Health and Disability Services Complaints Office
                  Website: hadsco.wa.gov.au
                  Phone: 1800 813 583
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                Still have questions? Email us at This email address is being protected from spambots. You need JavaScript enabled to view it..


                CRISIS SUPPORT SERVICES

                SANE services are not designed for crisis support. If you require immediate support, please contact one of the service providers below.

                Continue reading

                Welcome to SANE's RecoveryClub

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                Welcome to SANE's RecoveryClub

                A free online mental health recovery program for people with complex mental health needs and trauma and the family, friends and carers who support them.

                Register now


                What can I expect from SANE's 6-month RecoveryClub program?

                RecoveryClub provides free evidence-based resources, empowering information, and a supportive community to help you manage your mental health and work towards your recovery goals at your own pace.

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                  Free recovery planning tools and support

                  Work towards your recovery goals at your own pace with instant online tools and support.

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                  Online recovery planning resources

                  Templates and guides to help you create your own mental health recovery plan and more.

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                  Weekly mental health recovery groups

                  Attend online support groups covering topics from the CHIME mental health recovery framework.

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                  Fortnightly online recovery catch-ups

                  Connect with other RecoveryClub participants and program leaders to help you stay on track.

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                  Secure online participant portal

                  A convenient space to access your recovery plan, group bookings and supporting resources.

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                  Access additional SANE supports

                  Choose from telephone counselling, online discussions and events, 24/7 community forums, and more.


                How RecoveryClub works

                • Confirm eligibility and register

                  RecoveryClub welcomes people 18 years of age or over, living within Australia.

                  Please note: RecoveryClub is a pilot program. Participant spaces are limited.

                • Set up your participant portal

                  After registering, we'll send you an email with a link to set up your participant portal. Your portal is a secure space your where you’ll find your mental health recovery plan, recovery resources and upcoming group appointments.

                • Download your resources and book your groups

                  Within your portal, you can download your mental health recovery plan and supporting resources, and book your online groups. We recommend attending one mental health recovery group per week, and one catch-up per fortnight.

                • Attend mental health recovery groups

                  Weekly mental health recovery groups are a safe space for connection, reflection and learning. You'll explore topics based on the CHIME mental health recovery framework: connectedness, hope and optimism, identity, meaning and purpose, and empowerment.

                • Fortnightly recovery catch-ups

                  Stay on track with fortnightly recovery catch-ups. Connect with other RecoveryClub participants and SANE program leaders. Share experiences, navigate challenges and celebrate wins with people who understand.

                • Program completion
                  (6 months)

                  After 6-months in the program, you'll have a personalised mental health recovery plan, new insights, skills and resources to support you in your journey, and 24/7 access to SANE's community for ongoing peer support. 

                Register Now

                More detailed information about the program can be found in our FAQs section.


                Learn more about Recovery club

                • What areas of Australia can access the service?

                  Registration is open to people within Australia – you will need an Australian postcode to confirm eligibility.

                • What is the eligibility criteria?

                  To be eligible for SANE’s Recovery Club you must have complex mental health needs or be caring for someone who does, be over 18 years of age, and live within Australia.

                  Complex mental health issues are impactful, severe, enduring, or episodic. They can involve high levels of psychological distress, exposure to trauma, and/or conditions such as schizophrenia, personality disorders, and bipolar disorder.

                  We also welcome people with intellectual disability, autism or acquired brain injury who require mental health support.

                  You also need reliable internet access to log into your participant portal and participate in mental health recovery groups.

                • How does Recovery Club differ from SANE’s other programs?

                  SANE offers different types and levels of support to people over 18 years of age with complex mental health needs, and their family, friends and carers.

                  Our self-guided options include counselling, online groups and events, 24/7 community forums, and online information and resources.

                  Our guided service provides additional one-on-one support centred around a personalised support plan, and co-ordinated with other mental health supports - both within and outside of the SANE community.

                  SANE’s Recovery Club provides access to a Participant Portal with recovery resources, a weekly offering of online mental health recovery groups and fortnightly opportunities to catch-up with program leads and other other participants.

                  To learn more about the services we offer, visit sane.org/get-support.

                • I have already accessed other services through SANE. Can I still access the Recovery Club?

                  Yes, if you pass the eligibility criteria and feel you would benefit from access to recovery groups and resources to help you achieve your mental health goals, you can register for Recovery Club.

                • Can I refer someone else into Recovery Club?

                  People wanting to join the program will need to self-register using the registration form.

                • Why do I need internet access?

                  You must have reliable internet access to participate in Recovery Club.

                  An internet connection is required to access your participant portal and attend mental health recovery groups and the forums. An active email account is also required to receive important communications and appointment-related notifications.

                • Completing the Recovery Club program

                  Why does the program only last for a limited period?

                  The Recovery Club is not designed to be permanent, full-time support, nor is it suitable for handling severe mental health crises. Rather, it is designed for you if you would benefit in the medium term from some structure around regular access to group sessions and recovery resources to help you navigate your mental health journey. After 6 months you will still be able to access the recovery resources in your participant portal.

                  Can I leave the Recovery Club before 6 months?

                  Yes, of course. The program is entirely voluntary. You can leave at any time. You might find you no longer need the program, or it turns out it is not for you. In such a case, the SANE team will help you transition out of the program with all the appropriate supports in place.

                  What if something happens and I need to stop my participation?

                  We understand things can sometimes get in the way, and that’s okay. Your participation in Recovery Club is directed by you. If you need a break you can choose not to sign up to any recovery groups until you’re ready. When you’re ready you can sign into your portal and book group sessions.

                  At the end of my time in the Recovery Club, what will I have achieved?

                  After 6-months of regularly attending recovery groups and working through the self-paced recovery resources, you'll have a personalised mental health recovery plan, new insights, skills and resources to support you in your journey. You will also have 24/7 access to SANE's community for ongoing peer support. 

                  What if, at the scheduled end of my guided service, I’m not ready to leave?

                  We know leaving the program after months of support and connection can be scary, but we will be there to help you transition to a self-managed model. Many of the SANE's supports and activities you have enjoyed will still be there for you to use when you need them. Many of the relationships and connections you’ve made can be maintained into the future, while the knowledge and skills you have picked up, especially about how to access the help you need when you need it, will always be with you.


                CRISIS SUPPORT SERVICES

                SANE services are not designed for crisis support. If you require immediate support, please contact one of the service providers below.

                Continue reading

                Welcome to SANE's Guided Recovery - Mission Australia

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                Mission Australia

                Welcome to SANE's Guided Recovery

                A free mental health recovery program for people with complex mental health needs and trauma and the family, friends and carers who support them. We also welcome people with intellectual disability, autism or acquired brain injury, seeking mental health support.

                Refer now


                What can I expect from SANE's 15-week guided recovery program?

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                  Free and Quick Access

                  easy access to free digital and telehealth mental health support (telephone and internet access required).

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                  Multi-session support

                  includes a welcome call, recovery planning call, 6 x counselling or peer support appoinments (your referred participant chooses), and mental health recovery groups.

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                  Personalised Recovery Plan

                  we'll help your participant set and work towards practical and meaningful mental health recovery goals, based on their situation and needs.

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                  Dedicated Support

                  your referred participant will have a dedicated counsellor or peer support worker throughout the program, so they won't have to repeat their story.

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                  Counselling or Peer Support

                  your referred participant will get to choose whether they work with a qualified counsellor or peer support worker for their appointments.

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                  Online Recovery Groups

                  your referred participant will also attend mental health recovery groups, on alternate weeks between their support appointments.

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                  24/7 Online Community

                  we'll introduce your participant to SANE's thriving peer support community, which they can access any time of day/night, and on any device.

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                  Participant Portal

                  convenient online portal, where your participant's recovery plan, appointments and resources are all saved in one secure place.

                SANE services are accredited against the National Safety and Quality Digital Mental Health Standards (NSQDMH).

                My counsellor was validating and provided valuable perspective. She allowed me to think some things through out loud and helped me to put those random thoughts into actionable goals. 
                My peer worker is incredibly helpful and able to help me see things that are positive that could otherwise be interpreted as negative. She is ultimately helping give me hope for a radically better future.

                How the guided recovery program works

                • Check Eligibility

                  SANE's guided recovery program is currently funded to accept referrals for people over 18 years of age, who live within an eligible Primary Health Network area. This referral form can be used for people living in the North Coast PHN region. If your referred participant is not eligible, we'll direct you to other supports.

                • Refer

                  A referral can be submitted by a referral organisation using our secure online referral form. Informed consent is required to submit a referral on behalf of someone else.

                • Referral Acceptance

                  A member of our welcome team will review and process your referral within 24 hours (Mon-Fri), and your referred participant will receive an email confirming their acceptance into the program. The email includes detailed information about the program and important next steps for getting started.

                • Getting Started

                  To get started with the program, your participant will need to follow the instructions in their program acceptance email to activate their Participant Portal and provide consent to the program guidelines. They'll also be able to manage their communication preferences and add support people at this step.

                • We'll Call You

                  Within 48 hours (Mon-Fri) of accepting your referred participant, we'll call them to conduct their welcome call. If we can't reach them, we'll send an SMS and email asking them to get back to us. We'll try again in a couple of days, but if we haven't been able to connect with them within 7 days of receiving your referral, we'll close your referral and send an email explaining how they can easily rejoin the program when they're ready to participate.

                • Welcome Call (Week 1)

                  In your participants welcome call, we'll introduce them to SANE, explain the program format and answer any questions they might have. We'll also get to know them and understand their needs and preferences (including whether they'd prefer counselling or peer support sessions), and how we can best support them to achieve their desired outcomes.

                • Recovery Planning (Week 2)

                  In your participants recovery planning call, we'll help them create practical and meaningful mental health recovery goals based on their situation and needs. Their dedicated counsellor or peer support worker will help them work towards these goals in their appointments.

                • Recovery Groups (Week 3)

                  Your participant will start fortnightly online mental health recovery groups. These small-sized groups typically fall on alternate weeks in between their appointments and cover a variety of mental health recovery topics.

                • Start Appointments (Week 4)

                  Your participant will start fortnightly counselling or peer support appointments (depending on which option they chose during their welcome call). These sessions will help them build the skills and confidence to achieve the goals set out in their recovery plan.

                • Alternating Groups and Appointments (Week 5-13)

                  Your participant's fortnightly appointments and mental health groups will continue on alternating weeks, helping them work towards their mental health recovery and personal goals, build connections and supports, and plan for the future.

                • Program Completion (Week 14-15)

                  We'll support your participant to transition out of the program with a personal recovery plan, utilising the insights and skills they've gained during their time in guided recovery and connections to ongoing support.

                Health Professionals might also like to watch our referrer webinar replay or download our referrer information pack.


                Two-step eligibility checker

                To be eligible for SANE’s guided recovery program, your referred participant must have complex mental health needs or be a family member, close friend or carer of someone who does, be over 18 years of age, and live within an eligible Primary Health Network (PHN) area. Reliable telephone and internet access is also required to access the service.


                Learn more about the guided recovery program

                • What is the eligibility criteria?

                  To be eligible for SANE’s guided recovery program, your participant must have complex mental health needs or be caring for someone who does, be over 18 years of age, and live within an eligible Primary Health Network (PHN) region.

                  Complex mental health issues are impactful, severe, enduring, or episodic. They can involve high levels of psychological distress, exposure to trauma, and/or conditions such as schizophrenia, personality disorders, and bipolar disorder.

                  We also welcome people with intellectual disability, autism or acquired brain injury who require mental health support.

                  Your participant will also need reliable telephone access to receive telehealth appointment calls from us, and internet access to log into their participant portal and participate in mental health recovery groups.

                  To check their eligibility, please use our two-step eligibility checker.

                • How was the guided recovery program developed?

                  We created the guided recovery program after extensive consultations with people with complex mental health issues, SANE’s experienced counsellors, Peer Ambassadors and peer support workers, and many experts and organisations in the mental health sector. They spoke of the need for a service that filled in the gaps in support, integrating counselling and information services with public health services. With more than 36 years of delivering peer-led mental health services, SANE was uniquely placed to join with Primary Health Networks to create a service that gives participants the support and skills to better manage their mental health issues.

                  The service was co-designed with ALIVE – The National Centre for Mental Health Research Translation – to meet the highest standards of care.

                  All SANE services follow the CHIME framework, which focuses on five major themes as important to mental health recovery: Connectedness, Hope and optimism, Identity, Meaning and purpose, and Empowerment. Every aspect of the guided recovery program has been created with these attributes in mind.

                  As part of our commitment to continuous quality improvement, SANE has evaluation processes in place to monitor the effectiveness of the program, including asking users for their feedback and suggestions.

                • How does the guided recovery program differ from SANE’s other services?

                  SANE offers different types and levels of support to people over 18 years of age with complex mental health needs, and their family, friends and carers.

                  Our self-guided options include counselling, online groups and events, 24/7 community forums, and online information and resources. 

                  Our guided recovery program is unique in that it provides additional one-on-one support centred around a personalised mental health recovery plan, and co-ordinated with other mental health supports - both within and outside of the SANE community.

                  To learn more about the services we offer, visit sane.org/get-support.

                • My participant has already accessed other services through SANE. Can they still access the guided recovery program?

                  Yes, if they pass the eligibility criteria and you feel they would benefit from guidance and a personalised support plan to help them achieve their mental health goals, they can be referred to the guided recovery program.

                  Similarly, after completing their support plan through guided recovery, they can continue to support their mental health recovery by utilising our range of self-guided support services, including telephone counselling, online groups and events, 24/7 community forums, and online information and resources.

                • How does the guided recovery program fit in with your participant's existing support network?

                  The guided recovery program combines SANE's established mental health services, one-on-one support and their existing mental health network, including their GP and Primary Health Care providers. It provides pathways and transitions into a range of community supports and services.

                  Our healthcare system often leaves people with complex mental issues separated from the support they need. Sometimes they don't know what services are available or cannot access them. Sometimes they feel overwhelmed by choices and conflicting information.

                  Because of our experience in peer-led digital mental health services, we can be the much-needed bridge between people and the primary care and psycho-social help they need.

                • What can your participant expect from guided recovery?

                  The guided recovery program includes:

                  • A welcome call to introduce them to SANE and the community, walk them through the program format and answer any questions they might have. We'll also get to know them and understand their needs and preferences (including whether they'd prefer counselling or peer support sessions), and how we can best support them to achieve their desired outcomes.
                  • A support planning session to talk about their needs and set personalised goals for their mental health recovery.
                  • 6 x fortnightly mental health recovery groups. They'll also have the option to join our twice-monthly LGBTQIA+ group.
                  • 6 x fortnightly individual counselling or peer support sessions (depending on which option they choose). Individual sessions are held on alternate weeks to their mental health recovery groups.

                  Immediately after submitting their referral, they'll receive an email confirming receipt of their referral and their eligibility or ineligibility based on their age and residential location. If they are under 18 years of age, or living outside a participating Primary Health Network area, they will be directed to alternative supports.

                  A member of our welcome team will then review and process their referral within 24 hours (Mon-Fri), and will send them an email confirming their acceptance into the program.

                  In exceptional cases, our welcome team may reach out for a conversation to ensure the program aligns with their needs and expectations. If, during this discussion, your particpant determines that the program isn't the best fit for them, our team member will guide them to alternative support options. This may include exploring other SANE support services or providing resources to help them discover additional mental health supports in their local area. 

                  They'll need to follow the instructions in their program acceptance email to access their Participant Portal and provide consent to the program guidelines in order to get started with the program. The participant portal is their private space, that contains their personal support plan, a schedule of upcoming appointments and events, and other important resources as part of their participation.

                  Within 48hrs (Mon-Fri) of accepting their referral, we'll call them to conduct their welcome call. If we can't reach them, we'll send an SMS and email, asking them to get back to us. We'll try again in a couple of days, but if we haven't been able to connect with them within 7 days of receiving their referral, we'll close their referral and send an email explaining how they can easily rejoin the program when they're ready to participate. This process allows us to maintain a reliable service and provide quick access to mental health support for those who need it. 

                  During the welcome call, we'll get to know them and orient them to the 14-week program. We'll gain an understanding of their needs and preferences, including whether they'd prefer individual counselling or peer support sessions. We’ll also set up a time for their support planning session.

                  In their support planning session, a dedicated counsellor or peer support worker (depending on which option they chose in their Welcome Call), will help them create practical mental health recovery goals, based on their individual situation and needs. Personalised support planning is designed to help broaden their skills, achieve their personal goals, and develop greater self-confidence. 

                  Next, they'll start attending fortnightly online mental health recovery groups led by senior peer support workers. Groups are held online using Zoom, with a small group of guided recovery participants and 1-2 support workers. They run for 40 minutes and cover different mental health recovery topics like goal setting, connection, coping skills, hope and optimism, identity, physical health, meaning and empowerment, and more. They'll also have the option to join special interest groups, like our twice-monthly LGBTQIA+ group.

                  In the following week, they'll also start fortnightly individual counselling or peer support sessions. The individual sessions fall on alternate weeks between their fortnightly mental health recovery groups and are tailored to help them work towards the goals set out in their support plan. 

                  Fortnightly 1:1 sessions and mental health groups will continue on alternating weeks, for the remainder of the program, helping them work towards their mental health recovery and personal goals, building connections and supports, and planning for the future.

                  At the end of the program, their support team will help them transition out of guided recovery and access SANE’s large online peer support community for ongoing support.

                • What's the difference between counselling and peer support at SANE?

                  SANE’s qualified counsellors use a strength-based approach that helps your participant build upon personal skills and resilience, increase self-confidence, facilitate reflection and develop strategies for achieving personal goals and maintaining health and wellbeing. They will only use widely accepted evidence-based counselling techniques, such as cognitive behavioural therapy, motivational interviewing, mindfulness, open dialogue, and acceptance and commitment therapy. SANE counsellors are specifically trained in complex mental health issues and will collaborate with your participant to improve their mental wellbeing and achieve the personal goals in their support plan.

                  SANE’s professionally trained peer support workers provide support based on shared experiences of complex mental health issues. Peer support relationships are different from traditional clinician-patient relationships and are not based on medical models. Instead, peer support provides mental health benefits through empathy,  acceptance,  and skill-sharing that comes from dealing with similar (but not necessarily the same) lived experiences.  Peer support workers aim to support people wherever they are in their recovery and focus on a person's strengths to develop hope, resilience and wellbeing strategies.

                  At the start of your participant's guided recovery participation, they’ll be asked if they would prefer a SANE counsellor or peer support worker as part of their dedicated support team. After establishing their personalised support plan, they’ll go on to have 6 fortnightly 1:1 sessions together, working towards the goals set out in their support plan.

                • How does the referral process work?

                  Participants can register themselves or a referral can also be submitted on their behalf by a health professional, close family member, carer, or referral organisation using our online referral form. Note: People require informed consent to submit a referral on someone else's behalf.

                  At the start of the registration/referral process, you can use our two-step eligibility checker to confirm if they're eligible for the service. 

                  Immediately after submitting a referral, they'll receive an email confirming receipt of their referral and their eligibility or ineligibility based on their age and residential location. If they are under 18 years of age, or living outside a participating Primary Health Network area, they will be directed to alternative supports.

                  A member of our welcome team will then review and process the referral within 24 hours (Mon-Fri), and will send them an email confirming their acceptance into the program.

                  In exceptional cases, our welcome team may reach out for a conversation to ensure the program aligns with their needs and expectations. If, during this discussion, they determine that the program isn't the best fit for them, our team member will guide them to alternative support options. This may include exploring other SANE support services or providing resources to help them discover additional mental health supports in their local area. 

                  They'll need to follow the instructions in their program acceptance email to access the Participant Portal and provide consent to the program guidelines in order to get started with the program. 

                  Within 48hrs (Mon-Fri) of accepting their referral, we'll call them to conduct their welcome call. If we can't reach them, we'll send an SMS and email, asking them to get back to us. We'll try again in a couple of days, but if we haven't been able to connect with them within 7 days of receiving their referral, we'll close their referral and send an email explaining how they can easily rejoin the program when they're ready to participate. This process allows us to maintain a reliable service and provide quick access to mental health support for those who need it. 

                • Why do they need internet and telephone access?

                  Your participant must have reliable internet and telephone access to participate in the guided recovery program.

                  The welcome call, support planning call and fortnightly 1:1 sessions are all conducted by telephone, and an internet connection is required to access the participant portal and attend fortnightly mental health recovery groups. An active email account is also required to receive important communications and appointment-related notifications.

                  Adjunct supports, including SANE's online peer support community, chat groups, and online tools and resources, are all accessed via the SANE website and require internet access.

                • Completing the guided recovery program

                  Why does the guided recovery program only last for a limited period?

                  The guided recovery program is not designed to be permanent, full-time support, nor is it suitable for handling severe mental health crises. Rather, it is designed for your participant if they would benefit in the medium term from the structure of a tailored plan, supported by a dedicated team, to help them navigate their mental health journey. At the end of the service period, they will be a long way on their recovery path, with the connections, knowledge and skills to self-manage your mental health in the future.

                  Can they leave the guided recovery program before the scheduled period?

                  Yes, of course. The program is entirely voluntary. They can leave at any time. They might find they no longer need the program, or it turns out it is not for them. In such a case, their support team will help them transition out of the program with all the appropriate supports in place.

                  What if something happens and they need to stop their participation? 

                  We understand things can sometimes get in the way, and that’s okay. They can choose to stop their participation at any time and rejoin when they are ready. Because we already have their information on file, rejoining is quick and easy, and there's no issue in trying again at a more suitable time for them, or even trying multiple times.

                  At the end of their time in the guided recovery program, what will they have achieved?

                  After those weeks of one-on-one support, they will find themselves a long way on their recovery journey and a support plan that they can take with them to continue working on their goals. They will have learnt how to better manage their mental health and navigate a path through the complex health system. They will have networks of support and know how to access them when they need them. We’ll support them in transitioning to increased self-management of their mental health.

                  What if, at the scheduled end of their guided recovery program, they're not ready to leave?

                  We know leaving the service after weeks of support, connection and structure can be scary, but we will be there to help them transition to a self-managed model. Many of the SANE's supports and activities they have enjoyed will still be there for them to use when they need them. Many of the relationships and connections they’ve made can be maintained into the future, while the knowledge and skills they have picked up, especially about how to access the help they need when they need it, will always be with them.

                  Who can I contact for more information about the guided recovery program?

                  If you think the guided recovery program might help your participant, a family member or someone they care for, you can contact our support line by phone on 1800 187 263 (and select option 1), or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Our team will be able to answer any questions you might have.

                • For healthcare professionals and primary care workers

                  I work in mental health care: how do I know if the guided recovery program is suitable for my client?

                  At the stage of referral, all you need is a belief they would benefit from a tailored plan and personalised support. But there are categories of people with complex mental health issues for whom we have designed this service:

                  • People with mental health issues too complex for GP mental health plan management alone.
                  • People stepping down from hospital into the primary care system.
                  • People waiting to access psychological support through a Mental Health Treatment Plan.
                  • People whose complex mental health needs a more nuanced understanding than their current services can provide, particularly in rural and remote areas.
                  • People who receive National Disability Insurance Scheme (NDIS) support for their disability but not for mental health needs.
                  • People who have limited formal and community support networks.

                  I am a health worker and one of my clients would benefit greatly from the tailored, one-on-one support of guided recovery, but I cannot persuade them to take part. Can I refer them anyway?

                  No, the guided recovery program needs the informed consent of participants. However, if you call us on 1800 187 263 (and select option 1), our team can tell you about other services your client can use, including those offered by SANE.

                • Information for carers and family members

                  I support someone with complex mental health issues. They would find it difficult to manage a program online, can I help them manage their participation?

                  Absolutely. The guided recovery program is designed to accommodate and encourage the involvement of support people.

                  Please ensure you have obtained the participant's informed consent before submitting a referral on their behalf.  Once they have been accepted into the program, participants can easily add support people through their online participant portal. If needed, our Welcome Team is also available to assist in setting this up for them.

                  It's important to note that if you intend on attending appointments together, both of you will need to be in the same location during the appointment.

                  If you have further questions or need guidance, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

                  I support someone with complex mental health issues and am finding it difficult to cope. I need support. Can I take part in the guided recovery program?

                  Yes, if you meet the eligibility criteria, we can put a support plan in place that is tailored to you as a carer.

                • Privacy and confidentiality

                  My participant is worried about filling out online forms and putting personal information on SANE’s website. How can I be sure that what I tell you is kept safe and confidential?

                  Their confidentiality is important to us, and keeping personal information safe is our priority. 

                  SANE has a strict privacy policy that governs the way we collect, hold, protect, use and disclose your personal information. It also outlines your rights and how you can access and control the information we get from you. All SANE staff are trained on this policy.

                  The information requested in the guided recovery referral form is essential for assessing your participant's needs and delivering quality support. This form and all associated personal data are securely stored within our health system, separate from our website. Your personal information won't be shared with any third parties unless your participant provides consent or there is an imminent risk of harm to you or someone else.

                  To learn more about how we’re protecting your privacy, please visit sane.org/privacy

                  Do you share any information with outside parties?

                  Yes, but only in extremely limited circumstances. For example, if there is an imminent risk of harm to someone, there may be a legal requirement to share information with a government authority, such as a local health authority or police.

                  SANE shares service information with our research partners at Australian universities, who are evaluating our services and researching ways to improve them. But this information is of a statistical nature and will not identify your participant, nor will information they gave our support team in confidence be passed on.

                  Do you keep their information forever?

                  No, after keeping it secure, we will eventually destroy your participant's information in accordance with our data and information management policies. 

                  How secure is the participant portal?

                  The portal we set up for your participant is their private health care and wellbeing space, accessible only to them. They will protect it with their own password and control the information on it. We will help them maintain it and will send them alerts, news and other messages, but only they can access it.

                  I still have some questions about my Privacy and Confidentiality in the guided recovery program. Who can I contact?

                  Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We’ll be glad to answer your questions.

                  If I have some feedback, concerns or complaints about this service, who do I speak to?

                  Feedback is always welcome, and complaints help us improve the service. You can read our feedback and complaints policy and/or provide feedback or make a complaint at https://www.sane.org/about-sane/policies/feedback-and-complaints-policy

                  We will always try to resolve your complaint, but if you are not satisfied with our response, you can take your complaint to the government health complaints body in your state or territory. 

                  Australian Capital Territory

                  Health Services Commission
                  Website: hrc.act.gov.au/complaints/

                  New South Wales

                  Health Care Complaints Commission
                  Website: hccc.nsw.gov.au/health-consumers
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Northern Territory

                  Health and Community Services Complaints Commission
                  Website: hscc.nt.gov.au
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Queensland

                  Office of the Health Ombudsman
                  Website: oho.qld.gov.au

                  South Australia

                  Health and Community Services Complaints Commissioner
                  Website: hscc.sa.gov.au
                  Phone: 1800 232 007
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Tasmania

                  Health Complaints Commissioner
                  Website: healthcomplaints.tas.gov.au;
                  Phone: 1800 001 170
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Victoria

                  Health Complaints Commission
                  Website: hcc.vic.gov.au
                  Phone: 1300 582 113

                  Mental Health Complaints Commission
                  Website: mhcc.vic.gov.au
                  Phone: 1800 246 054
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                  Western Australia

                  Health and Disability Services Complaints Office
                  Website: hadsco.wa.gov.au
                  Phone: 1800 813 583
                  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                Still have questions? Email us at This email address is being protected from spambots. You need JavaScript enabled to view it..


                CRISIS SUPPORT SERVICES

                SANE services are not designed for crisis support. If you require immediate support, please contact one of the service providers below.

                Continue reading

                SANE Services Survey Information

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                Plain Language Statement

                Melbourne School of Population and Global Health

                Faculty of Medicine, Dentistry and Health Sciences

                Evaluation of SANE’s Digital Recovery Service Participant Information Sheet

                Lead researchers

                Professor Nicola Reavley

                Tel: +61 3 9035 7628; Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                Associate Professor Fran Boyle

                Tel: +61 7 3365 6806; Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                Study information

                Thank you for your interest in taking part in this study. Here is some information to help you decide if you would like to take part.

                Please take the time to read this information carefully. You may ask questions about anything you don’t understand or want to know more about.

                Your participation is voluntary. If you don’t wish to take part, you don’t have to. Choosing to take part or not will not affect how you get help from SANE or any health service. If you begin participating, you can also stop at any time.

                What is this research about?

                This study is about how helpful the SANE digital service is to people who use it.

                What will I be asked to do?

                You will be asked if you would allow some of the data that SANE holds about you to be shared with our research team. This may include information about your personal circumstances, including your postcode, but not your name or details that can identify you. It may also include information about your social and mental health status, including the services you currently access and those you use through your engagement with SANE. It will also include survey responses about your recovery, quality of life and mental health that you provide to SANE as part of the service.

                You will be asked to give consent to share your data by ticking a box in the SANE survey. This survey is available in your participant portal.

                You will be asked separately for consent to share your email address with the research team, if you are interested in being interviewed in the future about your experience at SANE. It is up to you if you want to share your email address to hear more about this part of the study.

                You will never be identified in any reports or publications that use your data and we will never share your details with anyone else.

                What are the possible benefits?

                By studying this program, we hope to see how effective it is. If it is, it may be made available to more people. This may help improve their mental health.

                What are the possible risks?

                The risks of taking part in this study are low. You do not need to do anything, aside from complete the surveys that are already a part of the SANE service.

                If you feel distressed at any point during the routine surveys, you can reach SANE on 1800 187 263 (Monday to Friday, 10am - 8pm) or Lifeline on 13 11 14 for free online and telephone counselling, available 24 hours a day, seven days a week.

                Do I have to take part?

                No. Participation is completely voluntary. You are able to stop completing the surveys at any time and you can request that your data not be used in the study. You can make this request up to four weeks after you have completed your survey. Please contact us by email or telephone if you wish to withdraw your consent for your data to be used.

                Will I hear about the results of this project?

                The findings of this research will be made available on SANE’s website (www.sane.org). If you would like to receive a short summary of the study findings you are invited to contact SANE. Outcomes may also be presented at conferences and in journal articles.

                What will happen to information about me?

                Any information collected as part of this project will be treated as confidential and can only be accessed by the research team. The data will be stored securely on a password protected server for a period of 15 years after publication of the results of this study. The research team may use the data for other studies that are closely related to this study. You will not be identified in any reports about this study.

                Who is funding this project?

                The Australian Department of Health and Aged Care is funding this project.

                Where can I get further information?

                If you would like more information about the project, please contact Associate Professor Fran Boyle on Tel: +61 07 3365 6806; Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

                Who can I contact if I have any concerns about the project?

                This project has human research ethics approval from The University of Melbourne (Ethics ID 23572). If you have any concerns or complaints about the conduct of this research project, which you do not wish to discuss with the research team, you should contact the Research Integrity Administrator, Office of Research Ethics and Integrity, University of Melbourne, VIC 3010. Tel: +61 3 8344 1814 or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.. All complaints will be treated confidentially. In any correspondence, please provide the name of the research team and/or the name or ethics ID number of the research project.

                The University of Melbourne Logo The University of Queensland logo

                Continue reading

                SANE Services Survey Information

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                SANE logo with tagline - We're people like you Illustration of two researchers

                What you think about the SANE services

                What do you think illustration

                You are invited to take part in a study about SANE services.

                We want to know if SANE services are helpful for people. We are a study team helping SANE to find out.

                You are invited to take part because you have used a SANE service.

                We would like to hear what it was like for you.

                Illustration of two people and a survey form

                This information tells you

                • What happens if you take part
                • Some things you need to know about the study
                • What to do if you want to take part.
                Illustration of a person thinking whether to do the survey or not

                You can

                • choose to be part of the study

                or

                • choose not to be part of the study

                It’s up to you.

                Your choice about taking part will not make any difference to the services you use.

                Graphic of blue arrows pointing to the right

                What happens if you take part?

                Consent illustration of a person thinking about consenting to do the survey

                You will have to tick a consent form on a computer.

                The form says you

                • understand what will happen in the study
                • agree to be part of the study
                Illustration of a person filling out the survey form

                This is called giving consent.

                You can see the consent form in the survey.

                Email illustration with phone and computer

                You may be asked about consent to give your email to the study team.

                You can give your email if are interested in talking with the study team about your experience at SANE. It’s up to you.

                If you give your email, the study team will let you know more about how these conversations would happen.

                First there is a bit more information about this study.

                Person asking how the survey could be better

                This study will look at answers to the survey questions from people who get help from SANE.

                This will help SANE to make sure the service is the best it can be.

                Private information illustration of person telling secrets

                If you choose to be in this study you will agree for SANE to share your answers with the study team.

                SANE will not give the study team any names.

                SANE will not give any information about what you talk about when you get help.

                Illustration of a person thinking whether to do the survey or not

                Would you be happy for SANE to share your answers with the study team?

                Illustration of person choosing not to do the survey and the SANE team saying thank you

                If you do not choose to be part of this study, we thank you for thinking about this study.

                You can finish reading now.

                Graphic of blue arrows pointing to the right

                Things to know about this study

                Illustration of benefits and risks - person having a lightbulb moment holding scales

                There are benefits and risks in helping with a study.

                Illustration of two people standing between two horizontal hands

                The benefits of this study are

                • your information will help us learn if SANE is helpful
                • if SANE is helpful more people might be able to get help
                • you might not have any benefit
                Illustration of an exclamation mark inside a red warning sign

                The risks of this study are low.

                To give your consent for SANE to share your answers you only need to tick the consent form.

                You do this by ticking a box when you do the SANE survey.

                Illustration of a person calling for help on the phone

                If you feel upset at any time in the survey you can ring

                SANE is open weekdays 10am to 88pm

                Illustration of a person putting their finger to the lips to indicate privacy

                We will

                • Keep your answers private - only the study team will see your information
                • Keep your information on a safe computer. It will be deleted 15 years after the study is finished.
                • Never use your name when we talk or write about the study
                Illustration of a survey report

                When the study is finished information will be on the SANE website,  www.sane.org

                You can ask for a summary.

                The study team might

                • talk at conferences and meetings about the study
                • write about the study
                Illustration of a survey report

                The study is being run by a study team from some universities.

                The study team has a lot of experience in studies like this.

                The study is funded by the Australian government.

                Graphic of blue arrows pointing to the right

                What to do if you want to take part

                Illustration of a person in a yellow shirt pointing

                Remember, it’s your choice

                Illustration of a person thinking whether to do the survey or not

                You can

                • give consent for SANE to share the answers you have filled in for the SANE survey
                • choose not to take part.

                It’s up to you.

                Illustration of a person with thought bubbles above their head

                You can decide to stop being part of the study.

                It is okay to change your mind.

                Illustration of a person with thought bubbles above their head

                If you want to stop being part of the study, your information can be deleted.

                In the future, if you wanted to stop being part of the study, please tell the study team.

                Illustration of a person asking questions

                If you would like more information you can talk to Dr. Fran Boyle. Fran is leading the study team.

                • Fran’s phone number is 07 3365 6806
                • Fran’s email is This email address is being protected from spambots. You need JavaScript enabled to view it.
                Illustration of a person being given the thumbs up

                There are people at the universities whose job is to make sure that each study is safe and private. They are called ethics committees.

                They have checked this study.

                They said it was okay to do.

                If you had a concern about this study and did not want to talk with Fran you can contact a person from the ethics committee.

                The contact details are

                • Phone: 03 8344 1814
                • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
                The University of Melbourne logo

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                #SHOWUPFORCOMPLEXMENTALHEALTH

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                Mental Health Awareness Month 2022 - Elderly woman standing in garden

                Did you know? … There are millions of people living with complex mental health needs in Australia.

                Conditions like schizophrenia, PTSD, bipolar and borderline personality disorders, OCD, major depression, and eating disorders can often involve severe and enduring symptoms.

                They can commonly co-occur with other mental and physical health challenges and are often misunderstood or stigmatised by the general community.

                People living with complex mental health issues often require both clinical and psychosocial support for recovery. Their carers, families and loved ones need support too.

                But sadly, what we often see is the complex mental health community falling through the cracks of our current mental health and social support systems.

                Living with complex mental health needs isn’t easy, but with the right support, people living with complex mental health can live long, fulfilling and productive lives.

                Show up for complex mental health this Mental Health Awareness Month

                This Mental Health Awareness Month, SANE is encouraging Australians to show their support for individuals living with complex mental health needs.

                You can #showupforcomplexmentalhealth in a number of ways:

                • taking steps to understand more about complex mental health issues
                • starting conversations
                • sharing stories
                • attending events
                • hosting your own event
                • donating an hour of your pay on World Mental Health Awareness Day on 10 October to SANE.

                Make some noise by #showingupforcomplexmentalhealth on your socials! Here is our social media tool kit to get you started.

                Download the Social Media Toolkit

                This October, we will be providing a range of resources for people to learn more about what complex mental health is and events to promote wellness and recovery for those with complex mental health needs. Please check back to this page throughout the month.

                Show up for complex mental health by learning more about what complex mental health is.

                Learn More

                Complex Mental Health Factsheet

                Carers Factsheet

                Factsheets and Guides

                People Like Us

                Attend an event

                7 -31 October
                The DAX Centre ‘Adopted’ Exhibition

                Click here to see what's on at The DAX Centre

                19 October, 1-2pm

                Living Well with Complex Mental Health Needs webinar
                Hear from experts to learn more about what you can do to live well with complex mental health needs.

                Click here to watch the recording

                25 October, 7-8.30pm
                Topic Tuesday:
                Adjusting to Covid Normal

                Click here to find out more

                Donate

                This Mental Health Awareness Month, you can also #showupforcomplexmentalhealth by donating to SANE.

                SANE supports people with complex mental health needs and their families through free telephone and online counselling and peer support, moderated community online forums, peer group chats and through the provision of information. All donations over $2 are tax deductible.

                Click here to donate

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                Making space for complex mental health.

                SANE is for people with recurring, persistent or complex mental health issues and trauma, and for their families, friends and communities.

                What are you looking for today?

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                Complex mental health support
                Information, factsheets and guides illustration - a cup of tea
                Information, factsheets and guides
                Information for family, friends, workmates and carers - gerbera floral flower
                Information for family, friends and carers
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                Real stories about hope and recovery

                Find the level of support that works for you.

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                  Reach out by phone

                  Mental Health Support Workers are here to help you access SANE’s free services based on your needs, navigate the mental health system and find the right support for you.

                  Connect me to someone

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                  Surround yourself with support

                  Our online community forums provide a safe, non-judgmental space to share your experiences, seek advice and surround yourself with support, 24/7.

                  Connect me to the SANE community

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                  Explore recovery at your own pace

                  Explore mental health recovery at your own pace with evidence-based recovery resources and group support.

                  I want to know more

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                  Receive individual guidance and support

                  Receive individual guidance and support with your mental health recovery. 

                  I want to know more

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                  Join online discussion groups

                  Live chat-based discussions, guided by SANE community builders. New topics each week.

                  I want to know more

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                  Join monthly webinars

                  Mental health recovery community webinars, with new topics and guests each month. 

                  I want to know more

                Stories from the community.

                Real stories from people living with complex mental health issues and the people who support them - people like you.

                Join the community.

                Connect with people who understand what you are going through, seek advice and surround yourself with support. It's free to join, anonymous, professionally moderated, and accessible 24/7 and on any device.

                SANE Community Forums

                For anyone with a complex mental health issue.

                Connect with the community

                Family, friends and carers

                A dedicated community discussion space, for anyone who has someone in their life with a mental health issue.

                Connect with the community

                We are creating change to end mental health inequity, stigma, discrimination and social exclusion

                We’re bridging gaps, creating systemic change, building community and championing employment and economic opportunity for those with complex mental health issues.

                Tell me more about SANE

                Connection, community, continuity and contribution.

                Our impact

                Learn more about our impact

                • more calls, chats and emails in 2021/2022

                  32%

                • thumbs up feedback from service users

                  98%

                • combined reach across platforms

                  98%

                • employees accessed SANE’s workplace inclusion content

                  30,000

                What's the news

                Keep up with the latest news and updates

                View all news

                Continue reading

                Home - 2025

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                • Making space for complex mental health

                  SANE is for people with recurring, persistent or complex mental health issues and trauma, and for their families, friends and communities.

                  Access mental health support

                • Woman sitting in sunshine on mobile phone

                  Change lives and create brighter futures

                  By supporting SANE you are helping more people living with complex mental conditions to access free digital and telehealth support services.

                  Donate Today

                How can we help?

                • I need support for myself or someone else

                • I want to learn about mental health

                • I want to get involved

                Find the level of support that works for you.

                Join the SANE community forums.

                Connect with people who understand what you are going through, seek advice and surround yourself with support.

                Attend weekly and monthly community events.

                We’re free, anonymous, and professionally moderated 24/7.

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                Welcome and getting started

                Welcome newcomers! Learn about the forums, introduce yourself, and ask questions.

                Connect with the community

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                Events and updates

                Access Forums news and events including group chats, webinars and other special events. 

                Connect with the community

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                Receive individual guidance and support with your mental health recovery

                Our guided recovery program is unique in that it provides additional one-on-one support centred around a personalised mental health recovery plan, and co-ordinated with other mental health supports - both within and outside of the SANE community.

                Learn more

                Woman with curly hair providing support in a group counselling session

                Explore mental health recovery at your own pace

                RecoveryClub provides free evidence-based resources, empowering information, and a supportive community to help you manage your mental health and work towards your recovery goals at your pace.

                Learn more about RecoveryClub

                Real stories from people like you

                We’ve asked people affected by complex mental health issues to share their stories.

                Browse real stories

                Gain valuable skills and training in sane’s peer guide program.

                Build readiness for employment or further education with this transformative training and mentoring program.

                More on Peer Guide Program

                • Solid book icon

                  Work Skills

                  Online training for peer support work and transferrable employment skills.

                • People with line icon

                  Mentoring

                  Providing participants with mentoring by a dedicated peer mentor.

                • Messages icon

                  Work Experience

                  Practical work experience by volunteering within SANE.

                • Readiness Support

                  Supporting education/employment readiness for program participants.

                We celebrate diversity

                SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

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                  Aboriginal flag

                • Torres Strait Islander flag

                  Torres Strait Islander flag

                • LGBT flag

                  LGBT flag

                • Transgender flag

                  Transgender flag

                Learn more about us

                Ways you can get involved with sane.

                Your generosity helps continue our work in making a real difference in the lives of Australians affected by complex mental health issues.

                Learn how you can get involved

                Our impact

                Learn more about our impact

                • More calls, chats and emails in 2021/2022

                  32%

                • Thumbs up feedback from service users

                  98%

                • Combined reach across platforms

                  98%

                • Employees accessed SANE’s workplace inclusion content

                  30,000

                Latest News.

                Keep up with the latest news and updates

                View all news stories

                Continue reading

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                Never miss an important update from SANE.

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